All sales are final, no refunds. Exchanges are only permitted if the item received was damaged/defected in its original state. Items that have been damaged due to the service of the shipping carrier is NOT under the responsibility of Kiss My Lash and must be discussed with the shipping provider. Once the package has been handed over to the shipping provider, Kiss My Lash is no longer responsible for the package and can not be held liable for any lost/stolen packages. Any concerns about the location and tracking of your package must be directed to the shipping provider. All packages are shipped through Canada Post. 

 

All Kiss My Lash products are stored in a sanitary and sterile environment that is temperature and humidity controlled to ensure quality protection. All products are throughly inspected prior to leaving the facility. Before submitting your order, please ensure all your products are ordered correctly. Changes to your order can only be made prior to the products being shipped out or picked up. We are not able to accept any products back after it has left our facility due to hygienic reasons.